Internal Sales Administrator

About the role

A leading provider of engineering design and manufacturing solutions to the mining, resources and industrial sectors is looking for an Internal Sales Administrator to join its team in the southeastern suburbs of Perth. The role supports the sales team by following up customer quotations and keeping opportunities moving through the sales pipeline. It is a proactive, phone-based position suited to someone who enjoys talking to customers and wants a long-term career in technical sales.

Key responsibilities

• Follow up customer quotes by phone and email (about 20 calls daily) and help move opportunities through the sales process
• Discuss quotes with customers, answer questions, identify barriers and confirm next steps and decision timeframes
• Re-engage stalled or inactive opportunities and work with the wider sales team to recover potential sales
• Answer customer enquiries, manage the shared sales inbox and send quotes on behalf of Sales Consultants when they are away
• Liaise with sales, engineering and production teams on lead times, feasibility and customer requirements
• Track quotes from issue to sale or closure in the CRM, keeping customer details, follow-ups, expected sale dates and outcomes up to date
• Identify reasons for delays or lost opportunities and support the Commercial Lead and wider team with sales reporting and pipeline updates

Required profile

• Experience in internal sales, telemarketing, sales administration or a similar customer-focused role; previous engineering, manufacturing or mining exposure is highly advantageous
• Naturally organised, able to manage a busy workload and work toward clear sales and follow-up targets
• Proactive, reliable and takes ownership of work from start to finish
• Unrestricted working rights and ability to pass a drug and alcohol assessment

Required skills

• CRM software (previous HubSpot experience highly regarded)
• Good computer literacy

What we offer

• Salary of $90,000 - $115,000 plus super (pending experience)
• Monday to Friday, 42.5 hours per week with flexible starting times
• Free daily lunches, birthday leave and free on-site parking
• Free access to a 24/7 on-site gym