Infrastructure Support Senior Analyst

About the role

We are seeking an experienced Infrastructure Support Senior Analyst to join our managed services team, providing L2/L3 support for critical client environments across enterprise infrastructure platforms.

Key responsibilities

• Provide L2/L3 infrastructure support across production, Dev/Test, and pre‑production environments.
• Lead and support a team of infrastructure analysts and coordinators.
• Perform incident triage, root cause analysis, and resolution, including participation in CAB reviews and major incident management.
• Collaborate with client teams to design infrastructure solutions and monitor performance for improvement opportunities.
• Support Windows administration, patching, and maintain technical documentation while adhering to ITIL‑based processes.

Required profile

• Australian citizen with an active security clearance.
• Willingness to work shifts and be on‑call to ensure continuous support.
• Strong communication and teamwork skills.

Required skills

• Windows Administration & Patching
• VMware, Azure, AWS
• Terraform, Python, Bash, PowerShell scripting
• ITIL v4 (preferred)
• Managed services experience and automation/IaC exposure (preferred)

What we offer

• 18 weeks paid parental leave
• Long & short‑term career break opportunities
• Structured career development program with local and international opportunities
• Family inclusive workplace and flexible work arrangements
• Recognition as a top‑3 Diversity & Inclusion Index performer