Information Technology Service Desk Specialist

About the role

An established Australian organisation is looking for a customer‑focused Service Desk Specialist to provide Level 1 and Level 2 IT support and maintain its Microsoft 365 environment. You will be the first point of contact for end‑users, troubleshoot hardware and software issues, and support modern workplace technologies.

Key responsibilities

• Manage and prioritise service desk requests, acting as the initial contact for IT enquiries.
• Troubleshoot and resolve issues with desktops, laptops, mobile devices, and meeting‑room technology.
• Administer Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, Power BI and Power Automate.
• Maintain Active Directory accounts, groups and permissions, and support Windows desktop environments.
• Assist with device deployment, endpoint management, VPN connectivity and basic network/server support.

Required profile

• Experience delivering Level 1 and Level 2 support in a corporate setting.
• Strong problem‑solving skills and ability to work under pressure.
• Customer‑focused attitude with excellent communication and stakeholder engagement.

Required skills

• Windows 10 & Windows 11
• Microsoft 365 and Office applications (Outlook, Exchange Online)
• Active Directory and VPN technologies
• Adobe products
• DNS, DHCP, Group Policy
• Intune and/or SCCM (highly regarded)
• Power BI, Power Automate
• iOS and Android device support

What we offer

• Supportive, collaborative IT team environment.
• Exposure to a modern Microsoft technology stack.
• Career development and ongoing learning opportunities.
• Diverse, hands‑on role with strong stakeholder interaction.