HR Specialist - Employee & Industrial Relations

About the role

Swissport, a global leader in aviation services, is looking for an HR Specialist to advise and support employee relations, workplace relations and industrial relations matters. Working closely with operational leaders and the Head of Industrial Relations, the role covers investigations, disciplinary processes, performance management, workplace complaints and Fair Work matters, in a fast-paced operational environment.

Key responsibilities

• Advise managers on performance management, misconduct, disciplinary matters, grievances, complaints and employment obligations
• Conduct and support workplace investigations, including evidence gathering, interviews and recommendations
• Prepare employment documentation such as allegation letters, show cause letters, warnings, outcome letters and termination correspondence
• Support the management of Fair Work Commission applications, industrial disputes and union engagement
• Deliver training and coaching to leaders on workplace relations and people management
• Maintain records, monitor legislative changes and help review workplace policies and procedures
• Build working relationships with operational leaders, HR and Safety, and escalate complex or high-risk matters

Required profile

• Demonstrated experience in workplace relations, employee relations, industrial relations or HR
• Experience handling performance management, misconduct, disciplinary processes, investigations, grievances and terminations
• Sound knowledge of the Fair Work Act, National Employment Standards, modern awards and enterprise agreements
• Desirable: unionised workplace experience, exposure to Fair Work Commission proceedings or industrial disputes, tertiary qualification in HR, Industrial Relations, Employment Law or a related discipline
• Only permanent residents of Australia or New Zealand, or those with the right to work there, may apply

Required skills

• Strong written communication, including drafting employment correspondence and investigation documents
• Ability to manage multiple matters at once with attention to detail
• Interpersonal skills to influence, coach and support stakeholders
• Confidentiality and discretion with sensitive matters