Head of People Operations (National)

About the role

We are a fast‑growing residential aged care provider seeking a senior leader to head People Operations across our multistate organisation. You will drive the delivery of People & Culture services, support a high‑performing HR team, and lead the implementation of a new HRIS to enable scalable, efficient workforce practices.

Key responsibilities

• Lead the People Operations function, managing HR Managers and an HRIS Transformation Lead (approx. 5 direct reports).
• Oversee case management, escalation and risk, ensuring consistent, defensible outcomes.
• Maintain strong HR governance and compliance across all business‑as‑usual people processes.
• Own the design, workflow, data integrity and governance of the new HRIS.
• Provide trusted HR advice to Support Centre teams and senior operations leaders.
• Deliver accurate, timely people reporting and insights to the Executive General Manager – People & Culture.

Required profile

• Degree in Human Resources, Employee Relations, Business or a related discipline.
• Proven experience as a senior national people leader in a complex, multisite, regulated environment.
• Demonstrated ability to manage operational HR priorities, compliance risks and large‑scale change initiatives.
• Strong organisational, analytical and communication skills.

Required skills

• HRIS implementation and governance.