Head of Operations

About the role

As Head of Operations you will ensure Hapana’s operating model scales with its rapid growth. Reporting to the COO and working closely with senior leadership, you will translate strategy into clear, accountable plans and embed lasting processes across the business.

Key responsibilities

• Own day‑to‑day effectiveness of the Operations function, ensuring priorities are clear and work moves forward.
• Turn company strategy, priorities and OKRs into executable operational plans with owners, timelines and measurable outcomes.
• Establish operating rhythms, reporting and governance to give leadership visibility of progress, risks and performance.
• Lead cross‑functional initiatives that simplify work, remove friction and improve collaboration.
• Identify and mitigate operational risks, bottlenecks and dependencies before they become larger problems.
• Drive new processes from idea through implementation to repeatable, scalable business‑as‑usual ways.
• Own operational systems, tools and platforms, ensuring ongoing effectiveness and integration.
• Partner with teams to improve system integrations and automation, reducing manual effort.
• Manage key operational vendor relationships alongside the COO.
• Build strong relationships across all levels and foster a culture of ownership and accountability.

Required profile

• 4–7+ years of operations experience, including leadership in a fast‑moving startup or scale‑up.
• Background in a SaaS or technology company of 100–250 employees.
• Proven track record of scaling operations, improving processes and adding structure without unnecessary bureaucracy.
• Strong commercial and operational judgement, comfortable making decisions in ambiguous situations.
• Data‑driven problem‑solving mindset with solid analytical capability.
• Experience leading cross‑functional projects and working with global, distributed teams.

Required skills

• Workflow automation (Zapier, APIs)
• Systems integrations
• Notion
• HubSpot
• PandaDoc
• Atlassian suite
• QuickBooks
• Fathom

What we offer

• Summer Fridays – wrap up at 3 pm during summer.
• Birthday leave – take the day off on your birthday.
• Wellness days – two extra days per year for personal reset.
• Work from anywhere – two weeks per year to work remotely.
• Home office stipend – support for a comfortable remote setup.
• Parental leave – inclusive for primary and secondary carers.
• Sonder – round‑the‑clock mental health and wellbeing support.
• Monthly team events – regular time to enjoy colleagues.
• Office perks – fresh fruit, stocked snacks and an open‑invite workspace.