Guest Service Agent

About the role

Join the team at Freycinet Lodge, an eco‑lodge in Freycinet National Park, as a Guest Service Agent. You will deliver exceptional hospitality from reservation through checkout, helping guests create lasting holiday memories.

Key responsibilities

• Handle reception duties including bookings, invoicing, and guest check‑in/check‑out.
• Respond promptly to phone and email enquiries with professionalism.
• Coordinate with housekeeping and other departments to ensure rooms are ready and guest needs are met.

Required profile

• Strong front‑office experience with knowledge of booking systems such as NewBook, RoomMaster or Opera.
• Certificate II in Hospitality (Operations) or equivalent experience.
• Valid Responsible Service of Alcohol certificate and Do Food Safely certification.

Required skills

• Proficiency in a reservation system (e.g., NewBook, RoomMaster, Opera).
• Excellent communication and multitasking abilities in a fast‑paced environment.
• Basic mathematical skills for problem‑solving and invoicing.

What we offer

• Staff accommodation and meals package.
• Progressive flexibility and well‑being benefits.
• Complimentary myNRMA Rewards membership with discounts.
• Potential career growth within the NRMA Group.