Guest Service Agent – Front Office
Novotel Hotels · Sydney
Job description
About the role
The Guest Service Agent will report to the Front Office Manager and deliver service excellence throughout the guest journey, from check‑in to check‑out. This role involves interacting with both external and internal guests, ensuring a friendly and knowledgeable experience at all times.
Key responsibilities
- Provide passionate, knowledgeable, and friendly service to guests.
- Handle a wide variety of front office tasks, including selling hotel facilities, taking reservations, and maintaining guest accounts.
- Answer all telephone calls professionally in line with brand standards.
- Promote and drive enrolments and sales for the hotel’s loyalty program.
Required profile
- Strong communication skills and a customer‑focused attitude.
- Ability to manage multiple front office duties efficiently.
- Professional telephone etiquette and adherence to brand standards.
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Published 11 hours ago
Expires 1 month from now
4 views · 0 interested
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Novotel Hotels
Sydney
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