Guest Service Agent – Batemans Bay Holiday Resort

About the role

Join the NRMA Batemans Bay Holiday Resort team as a Guest Service Agent, providing a warm welcome and memorable experiences for guests at our beachfront location.

Key responsibilities

• Handle reception duties including bookings, invoicing, and guest check‑in/check‑out.
• Respond promptly to phone and email enquiries with a friendly tone.
• Collaborate with housekeeping and other teams to ensure rooms are ready and stays run smoothly.
• Maintain accurate guest accounts and process transactions carefully.
• Share local recommendations to enhance guests’ Batemans Bay experience.

Required profile

• Previous front‑office or guest‑service experience.
• Enthusiastic, customer‑focused attitude with strong communication skills.
• Ability to multitask and stay calm during busy periods.
• Flexibility to work weekends and public holidays as needed.

Required skills

• Familiarity with front‑office computer and reservations systems (desirable).

What we offer

• Progressive flexibility and well‑being benefits.
• Complimentary myNRMA Rewards membership with discounts on groceries, movies, gyms, attractions and more.
• Employee referral bonus up to $2,000.
• Opportunities for career growth and relocation within the NRMA Group.