Front Office Manager – Rottnest Island Resort

About the role

Join G’day Group’s iconic Rottnest Island resort as the Front Office Manager. You will lead the front desk team in delivering a warm, memorable guest experience while enjoying the unique lifestyle of a remote island destination.

Key responsibilities

• Oversee daily front office operations, including guest check‑ins, check‑outs and reservations.
• Mentor and develop a high‑performing front desk team, fostering a collaborative culture.
• Coordinate with housekeeping and other departments to ensure seamless room turnover and resort services.
• Handle guest enquiries, providing local knowledge and resort information.
• Manage general office administration, night audit duties and RMS booking system usage.
• Maintain strong relationships with long‑term residents, park teams and guests.
• Work a rotating 7‑day roster with on‑call responsibilities 3–4 nights per week.

Required profile

• Guest‑first mindset with excellent interpersonal and communication abilities.
• Strong organisational skills and ability to juggle competing priorities.
• High attention to detail and accuracy.
• Willingness to live and work in a remote location with on‑call duties.

Required skills

• Proficiency with the RMS booking system.
• Advanced Excel skills.

What we offer

• Live and work in a truly iconic Australian destination.
• Discounted accommodation on Rottnest Island and over 300 G’day Group holiday parks.
• Full‑time permanent contract with a trusted national group.
• Access to employee assistance programs, service awards and career progression opportunities.