Front Desk Receptionist – Fitness Club

About the role

You will be the first point of contact for members entering the club, delivering a warm, professional welcome and supporting a range of front‑desk and café duties. The role blends customer service, sales, and administrative tasks in a fast‑growing fitness environment.

Key responsibilities

• Greet members and visitors at the reception and café.
• Answer phone calls, handle enquiries, and direct complaints to the appropriate manager.
• Use club software to look up member details, create access key tags, process purchases and book classes.
• Assist parents with enrolling children in Kid's Cartel programmes.
• Promote and sell supplements, apparel and café products, including preparing protein shakes.
• Maintain cleanliness of the reception and café area, keep shelves stocked and displays tidy.
• Perform opening and closing duties promptly.
• Support additional tasks as required.

Required profile

• Previous customer‑service experience with strong communication skills.
• Positive, “can‑do” attitude and eagerness to learn and grow.
• Passion for health and fitness.
• Reliability, punctuality, professionalism and a well‑presented appearance.
• Strong work ethic, initiative and ability to multitask.
• Computer literacy and willingness to learn new systems.
• Current First Aid & CPR certification or willingness to obtain one.
• Flexibility to work shift schedules and Australian working rights.

Required skills

What we offer

• Thriving culture within a rapidly expanding fitness brand.
• Career development through training, the Future Leaders program and advancement opportunities.
• Free gym membership at all Fitness Cartel locations.
• Discounts on supplements, apparel and café items.
• Reduced‑rate access to Merse Wellness Spas.