Front Desk All Rounder

About the role

Sofitel Sydney Darling Harbour, a Sofitel Ambassador position, is looking for a Front Desk All Rounder. The hotel is the brand's flagship in the Pacific, with 590 rooms and suites, four bars and restaurants, an infinity pool, a fitness centre, an Executive Lounge and a luxury spa. The role is part-time.

Key responsibilities

• Anticipate guest needs and deliver elegant, meticulous service with a polished, can-do attitude.
• Greet guests warmly and professionally, curating seamless arrival and departure experiences.
• Manage guest accounts and cashiering, keeping transactions accurate and balanced.
• Maintain detailed guest profiles using the Opera Front Desk system and anticipate VIP arrivals, special requests and group movements.
• Handle clear, professional telephone communications and coordinate with colleagues.
• Work closely with the Front Desk Supervisor and Duty Manager to keep daily operations smooth.

Required profile

• A polished presence and a genuine "can-do" attitude.
• Warmth and care in every guest interaction.
• Confidence with the Opera Front Desk system.

What we offer

• Privileged access to an international portfolio of luxury accommodation, dining and lifestyle experiences.
• A learning platform with expert knowledge and tailored development.