Franchising Operations Officer

About the role

7-Eleven Australia, which joined 7-Eleven international in 2024, is looking for a Franchising Operations professional based in Victoria, New South Wales or Queensland. The role covers the end-to-end franchise lifecycle, from recruitment through agreement preparation, renewals, engagement, issue resolution and compliance. It works closely with internal stakeholders, prospective and existing franchisees, and the legal, finance and operations teams, and suits candidates with strong commercial judgement.

Key responsibilities

• Manage and support franchisee recruitment processes
• Prepare and coordinate franchise agreements and renewal documentation
• Conduct face-to-face interviews and presentations with prospective franchisees
• Support engagement activities, document issues, resolve matters where appropriate and escalate complex or high-risk cases
• Track compliance, report, improve processes and govern recruitment, agreements, renewals and franchisee engagement

Required profile

• Strong commercial judgement, including understanding of financial performance, income and expense mechanics, balance sheets and the financial implications of franchise decisions
• Confidence interpreting business financials, reviewing contractual documentation and explaining commercial concepts clearly
• Franchise experience is not essential
• Open to Melbourne, Sydney or Brisbane-based candidates

Required skills

• Strong communication, stakeholder management and documentation skills
• Confidence presenting to prospective franchisees
• Sound understanding of contracts
• Ability to handle sensitive commercial information professionally

What we offer

• A hybrid model: three days in the office per week, with remote flexibility and in-office collaboration
• Unlimited LinkedIn Learning courses
• Membership of the Social Club and Open Committee for events and activities