Food and Beverage Supervisor - In Room Dining and Mini Bar

About the role

Sofitel Sydney Darling Harbour, a 590-room luxury hotel with four bars and restaurants, is looking for a Food and Beverage Supervisor to lead its In-Room Dining and Mini Bar team. The role covers daily operations, guest service, team leadership and Mini Bar stock and revenue control.

Key responsibilities

• Lead, mentor and inspire the In-Room Dining and Mini Bar team to deliver service that meets Sofitel's luxury standards.
• Ensure all guest interactions are seamless, personalised and professional.
• Oversee daily operations, including service flow, staffing, menu execution and presentation.
• Create memorable experiences for VIP and high-profile guests, anticipating their needs with warmth and discretion.
• Monitor guest feedback and proactively resolve service opportunities.
• Drive team performance through coaching, development and leading by example.
• Manage Mini Bar stock, inventory, revenue controls and departmental costs.
• Work with Culinary, Front Office, Housekeeping and wider F&B teams.
• Ensure compliance with food safety, hygiene, WHS and hotel standards.
• Identify ways to improve guest satisfaction, operational efficiency and commercial performance.

Required profile

• Proven experience in premium or luxury F&B operations, ideally in a five-star environment.
• Previous leadership or supervisory experience with a passion for developing teams.
• Ability to handle guest requests and challenges with elegance, discretion and professionalism.
• Warm, adaptable and dependable, with a strong eye for detail and presentation.
• Ability to work a rotating roster, including weekends and public holidays.
• Current RSA certificate and full Australian working rights.

Required skills

• Strong knowledge of wine, champagne and beverage operations.
• Stock control, revenue reconciliation and POS systems.