Field Service Representative - Royal Australian Navy Combat Systems

About the role

Saab Australia is recruiting a Field Service Representative to support the Royal Australian Navy's combat systems capability. Working closely with ship crews and waterfront operations, the role provides frontline technical support for Saab combat system products, including helpdesk services, urgent defect investigations, troubleshooting and system maintenance, and contributes to major build and upgrade activities such as First of Class (FOC) installations and testing.

Key responsibilities

• Provide frontline technical support for Saab combat systems across Royal Australian Navy platforms and Land Based Test Sites.
• Investigate and resolve Helpdesk and Urgent Defect (URDEF) issues, delivering onsite and remote support to customers.
• Collaborate with engineering, integration and delivery teams to solve complex technical challenges.
• Support FOC installation, commissioning and acceptance trials, including Harbour and Sea Acceptance Trials.
• Deliver system upgrades, enhancements and capability improvements with cross-functional teams.
• Contribute to planned and corrective maintenance, including system health checks, condition assessments and troubleshooting.
• Build relationships with ship crews and waterfront personnel as a trusted technical advisor and customer interface.

Required profile

• AQF Level 3 Certificate III in Engineering, Electrical or Electronic Trade.
• Experience supporting complex Defence or naval systems in operational environments, and experience with RAN assets or similar Defence platforms.
• Knowledge of combat systems and subsystems such as radars, sensors, navigation aids and weapons systems.
• Experience with maintenance planning and execution, including ITPs, JSEAPs and Standard Activities.
• Ability to review and validate technical documentation and test outcomes.
• Willingness to travel for customer and project requirements.
• Australian citizen holding or able to obtain an Australian Defence Security Clearance to NV2 level.

What we offer

• Flexible work arrangements, including hybrid work and a 9-day fortnight, considered for this role.
• Up to 6 weeks leave.
• 14% employer superannuation contribution.
• Free income protection insurance.

To apply, candidates submit a CV and cover letter through the application form. Pre-employment screening, including reference and police checks, is required.