Experienced Travel Consultant – Remote (Australia)

About the role

Join Cruiseabout’s remote team and turn your passion for cruising into a professional career. As an experienced travel consultant you will guide customers from dreaming about a cruise to booking unforgettable voyages, while enjoying a supportive and award‑winning culture.

Key responsibilities

• Quote, book and invoice cruise bookings and packages with accuracy.
• Achieve monthly sales targets and key performance indicators.
• Deliver outstanding service across email and phone enquiries.
• Maximise revenue through upselling and cross‑selling opportunities.
• Monitor and act on all relevant mailboxes daily.
• Maintain strong product knowledge to recommend the perfect cruise.

Required profile

• Proven customer service experience with exposure to sales targets.
• Previous travel or cruise industry experience.
• Experience using a Global Distribution System (GDS).
• Keen eye for detail and strong problem‑solving skills.
• Ability to thrive in a fast‑paced environment.
• Motivation, organisation and a love of exceeding expectations.

What we offer

• Cruise perks including onboard ship inspections and exclusive discounts.
• Industry travel discounts and eligibility for sponsored familiarisation cruises.
• Award‑winning culture with 94% Great Place to Work rating.
• Diverse and inclusive workplace with equal opportunity commitments.
• Tailored learning and development pathways, including in‑depth cruise product training.
• Access to 350+ retail, health and wellbeing discounts, financial advice and employee share plan.
• Corporate health insurance discounts, internal gym access and wellness initiatives.
• Mental health support via Employee Assistance Program.