Expansion SDR (XDR)

About the role

As an Expansion SDR (XDR) at Connecteam you will focus on existing paying customers in the Australian market, turning insights into high‑quality demo bookings for Account Managers. This is a non‑cold outbound position that emphasizes upselling and customer value.

Key responsibilities

• Proactively engage with existing customers via calls, email, and social to identify upsell opportunities.
• Prospect into a defined target audience, focusing on accounts with high expansion potential.
• Book qualified demos for Expansion Account Managers and ensure smooth handoffs.
• Manage all prospecting activity in HubSpot CRM, keeping records accurate and up to date.
• Partner closely with the Account Management team to share feedback on lead quality and industry insights.
• Experiment with outreach strategies across customer segments to drive more opportunities.

Required profile

• 1–2 years of experience in a client‑facing role (SDR experience a plus).
• High energy, proactive attitude and hunger for success.
• Strong verbal and written communication with the ability to tailor messaging.
• Self‑starter who thrives in a fast‑paced, target‑driven startup environment.
• Resilience and adaptability when faced with challenges or rejection.
• Comfortable working Australian business hours, Monday‑Friday, hybrid office schedule.

What we offer

• Long‑term investment in people with training and development opportunities.
• Impactful work helping customers manage their deskless workforce.
• Passionate team focused on delivering real value.
• Fun company culture with weekly happy hours, holiday parties and a supportive environment.