Enterprise Account Manager – Mandarin Speaking

About the role

Atlassian is seeking a proactive Enterprise Account Manager fluent in Mandarin to own the full customer lifecycle for its largest enterprise customers in the Greater China Region. You will drive retention, expansion and cross‑sell opportunities while partnering closely with regional sales and customer success teams.

Key responsibilities

• Own revenue accountability by driving sales performance, maintaining an accurate pipeline forecast and balancing priorities across complex enterprise accounts.
• Partner cross‑functionally with Enterprise Sales, Services, Channel Partners and Customer Success to execute strategic account plans and ensure a seamless customer journey.
• Navigate complex procurement, legal and security workflows to close expansion, upsell and renewal contracts.
• Maintain pristine data hygiene in CRM/analytics tools, using data‑backed insights to predict account health and mitigate risks.

Required profile

• 5+ years of experience in Enterprise Account Management, Mid‑Market/Enterprise Sales or Strategic Customer Success in high‑stakes SaaS environments.
• Fluent written and verbal English and Mandarin (Cantonese highly regarded).
• Proactive territory owner with proven ability to drive revenue results and maintain strategic alignment with regional goals.
• Strong analytical mindset with experience using CRM and analytics tools to forecast revenue accurately.

Required skills

• Salesforce (or comparable CRM) for pipeline management and forecasting.
• Data analytics tools for health metrics and revenue prediction.