Energy & Power and Casualty Team Leader Claims

About the role

Marsh is seeking a Team Leader for its Energy & Power and Casualty Claims Advocacy team. The role is based in Sydney (with options for Brisbane or Melbourne) and operates in a hybrid model, requiring at least three days per week in the office.

Key responsibilities

• Act as the primary point of contact for the team on technical, administrative and people‑related matters.
• Support the Head of Energy & Power and Casualty Claims Advocacy in managing workload, priorities and team performance.
• Provide proactive technical advice to clients on indemnity, policy coverage and claims strategy.
• Manage moderate to high‑complexity claims, liaising with clients, insurers, claimants and external providers.
• Build and maintain productive relationships with clients and brokers, respond to queries and prepare reports and claims trend analysis.
• Coach, develop and support team members, including onboarding new starters and facilitating regular team meetings.
• Contribute to new business, client retention and continuous‑improvement initiatives across the Claims Advocacy team.

Required profile

• Experience in claims management, client service or a related insurance environment.
• Background working with an insurer, broker or loss adjuster.
• Experience handling claims across contract work, ISR, third‑party liability and/or environmental lines.
• Well‑developed stakeholder management skills.
• Proven ability to communicate clearly, manage priorities and work effectively with clients, brokers and internal stakeholders.

Required skills

• Diploma in Financial Services or a bachelor’s degree (preferred).
• Leadership or coaching experience in a team environment.
• Capability in handling complex claims, negotiating outcomes and supporting business development activities.

What we offer

• Professional development opportunities and supportive leadership.
• Inclusive culture with focus on impact for colleagues, clients and communities.
• Benefits and rewards aimed at enhancing well‑being.