End User Computing Support Engineer

About the role

Cognizant is seeking an End User Computing Support Engineer to provide Level 1 and Level 2 technical assistance for a wide range of end‑user devices and workplace technologies. You will work with global teams to ensure rapid issue resolution and high customer satisfaction.

Key responsibilities

• Provide technical support for Windows 10/11, macOS, laptops, desktops and mobile devices.
• Troubleshoot Microsoft 365 applications, email, user access and system configurations.
• Manage Active Directory accounts, security groups, password resets and access requests.
• Diagnose and resolve printer and multi‑function device issues.
• Support device provisioning, software deployment and management using SCCM, MECM and JAMF.
• Assist with Zoom Rooms and Webex Rooms setup and troubleshooting.
• Investigate basic networking problems (LAN, Wi‑Fi, VPN) and ensure connectivity.
• Log, prioritize and resolve incidents and service requests within SLA, escalating when necessary.

Required profile

• Strong customer service orientation with excellent communication skills.
• Analytical problem‑solving ability and effective time management.
• Experience working with cross‑functional teams and vendors.

Required skills

• Windows 10 & 11 administration
• macOS support
• iOS and Android mobile device support
• Microsoft 365 (Outlook, Teams, OneDrive, Office apps)
• Active Directory user and group administration
• SCCM / MECM and JAMF device management
• Zoom Rooms and Webex Rooms
• Printer and multi‑function device troubleshooting
• Basic network troubleshooting (Wi‑Fi, LAN, VPN)