Department Manager - Trade

About the role

Lead a fast‑paced, customer‑focused Trade department, shaping the experience for commercial customers, driving growth and developing a high‑performing team.

Key responsibilities

• Lead and develop a team to deliver consistent, knowledgeable service for trade customers.
• Build strong relationships with key customers and drive sales through effective merchandising and availability.
• Collaborate with Trade Specialists and store staff to ensure a seamless end‑to‑end experience.
• Use customer insights to improve service and strengthen loyalty.
• Manage rostering, stock flow and day‑to‑day operations.
• Support community and local business connections to grow the customer base.

Required profile

• Strong understanding of customer service and commercial outcomes.
• Lead by example in safe work practices.
• Confidently interact with customers and teams.
• Act with integrity, prioritize tasks and meet deadlines in a fast environment.

Required skills

• None explicitly listed.

What we offer

• Team discount at Bunnings and other Wesfarmers brands.
• Free standard OnePass membership and 100+ exclusive benefits.
• 12 weeks paid parental leave.
• Annual festive gifts, discounted food and drinks at Bunnings Cafe.
• Opportunities for travelling store team member roles.