Customer Value Lead – Enterprise Expansion

About the role

Omnea is looking for a Customer Value Lead to own the full lifecycle of its largest enterprise accounts, ensuring customers realise measurable value and driving renewals, expansion and upsell.

Key responsibilities

• Own an NRR quota covering expansion and retention, identifying upsell opportunities and managing renewals end‑to‑end.
• Build deep, multi‑threaded relationships from procurement managers to CFOs, becoming the trusted advisor for each account.
• Help shape and document the post‑sale playbook, defining commercial rhythms and processes as the function scales.
• Provide direct customer feedback to product and revenue leadership to influence roadmap and adoption.

Required profile

• 4‑8 years of experience in fast‑paced, enterprise‑focused GTM roles (sales, customer success, partnerships, consulting, etc.).
• Proven track record managing six‑figure ARR accounts, navigating multi‑stakeholder buying committees and influencing senior executives.
• Comfortable operating in ambiguity, building processes from scratch and managing a complex book of business.
• Ambitious, competitive and ownership‑driven with a history of high performance.