Customer Success Specialist

About the role

HomeMade, part of the Attain Healthtech Group, is recruiting a Customer Success Specialist for its HomeMade team. HomeMade is an approved aged care provider that helps older people self-manage their care through a technology platform that lets them create personalised support plans. The role sits within the customer success function and involves helping customers navigate their home care journey.

Required profile

• Experience in sales, customer success or a target-driven customer service environment.
• Confident communication skills and the ability to build rapport over the phone.
• Genuine empathy, emotional intelligence and a customer-first mindset.
• Resilience and confidence navigating sensitive conversations.
• A proactive approach to achieving targets and delivering great customer experiences.
• Experience in aged care, disability, healthcare, childcare, education or other relationship-led industries is a bonus but not essential.

What we offer

• Hybrid working: two days in the office each week, with Sydney and Brisbane locations available.
• A four-week onboarding program, ongoing coaching and career development opportunities.
• A collaborative, high-performing team culture.