Customer Service Representative

About the role

The City of Parramatta is hiring a Customer Service Representative to join its Customer Contact Centre Team. The role meets and improves customer and stakeholder service delivery and responds to customer enquiries and requests professionally and on time. It is a full-time, permanent position of 35 hours per week, based in central Parramatta.

Key responsibilities

• Work as a team member to improve customer and stakeholder service delivery across various channels
• Respond to customer enquiries and requests in a professional and timely manner
• Develop the knowledge, skills and attitude needed so that 80% of contacts are resolved to the customer's satisfaction without escalation
• Use Council-specific systems to administer transactions on behalf of internal and external customers
• Contribute to building successful partnerships with customers and service providers

Required profile

• HSC or equivalent qualification
• Able to provide information to clients, communicate in the workplace and work effectively in a contact centre environment
• Able to work with others to deliver quality customer service, fulfill requests and build customer relationships
• Strong organisational skills and ability to prioritise own workload
• Australian or New Zealand citizenship or permanent residency in Australia; applicants with valid visas may be considered for casual or term contracts depending on visa conditions

What we offer

• Remuneration from $81,327.89 plus 12% superannuation
• Hybrid working conditions and a flexi-time scheme
• Additional leave over the Christmas period
• 14 weeks paid parental leave, 15 days personal leave and long service leave after 5 years
• Employee-led networks, fitness passport, flu vaccinations, Employee Assistance Program, wellbeing initiatives and health insurance discounts
• Central Parramatta location, discounted parking and novated leasing available
• Learning and development programs, leadership pathways and free LinkedIn Learning

Applications are made online by 9pm on Sunday 1 November 2026, with a resume and cover letter addressing the Position Description. Pre-employment compliance checks, including a criminal history check, are required.