Contact Centre Representative - Dental Support

About the role

Abano Healthcare, one of Australasia's leading dental support organisations, is looking for a confident, friendly and customer-focused Contact Centre Representative for its Brisbane Support Office. The role is the first point of contact for patients and practices, using dental knowledge and customer service skills to provide helpful, professional and efficient support in a fast-paced environment.

Key responsibilities

• Manage patient inquiries, appointments and records across phone, email and online platforms
• Assist with insurance queries, payment options and general service information
• Coordinate with dental staff to ensure clear communication and quality care
• Address patient complaints or concerns with professionalism and empathy

Required profile

• Previous call centre or contact centre experience is essential
• Confident on the phone, able to handle a high volume of enquiries
• Strong communication and interpersonal skills with a professional, friendly manner
• Ability to work efficiently in a fast-paced environment across multiple communication channels
• Dental experience is preferred but not essential; full training and support is provided

Required skills

• Good computer literacy, including managing scheduling software and databases
• Customer service in a busy environment