Customer Support Executive - APAC Remote

About the role

LiveAboard is looking for a Customer Support Executive to join its Customer Support team and provide exceptional support to customers while helping guests prepare for their upcoming adventure. The role involves assisting guests in planning and booking their trip, acting as a bridge between guests and partners, and delivering an experience that satisfies both guests and partners. It is a remote position.

Key responsibilities

• Help guests find, book and plan their trip, giving expert guidance and recommendations based on their needs.
• Act as a liaison between guests and partners, keeping communication smooth between them.
• Provide information to guests and partners, answering questions, resolving issues and ensuring a positive experience.
• Solve complex customer inquiries and handle complaints effectively.
• Ensure accuracy in every step of the order process.
• Work independently as a remote team member and collaborate with the team to meet and exceed performance targets.
• Build strong, trusting relationships with guests and partners.

Required profile

• Previous customer service experience is a must.
• Fluent English with clear verbal and written communication; additional EU languages are highly desirable.
• Experience in remote, fully independent work; experience in the travel industry is desirable.
• Must be based in an APAC time zone; people living in Amsterdam or outside the required time zones should not apply.
• Flexibility to work weekends and adapt to a dynamic environment.
• A diving certificate is a big plus.

Required skills

• Analytical and problem-solving abilities.
• Exceptional attention to detail.
• Strong interpersonal skills and a positive attitude focused on excellent service.

To apply, candidates must submit a CV and a cover letter explaining why they want to work for LiveAboard.com and why they would be a good fit; applications without a cover letter will be rejected.