Customer Service Consultant

About the role

Aidacare is looking for a Customer Service Consultant for its web team in Thomastown, Victoria. You will act as a frontline troubleshooter, resolving customer issues over the phone or email and building positive customer relationships through excellent sales skills, superior administration and stellar customer support. The position is full-time, permanent, Monday to Friday, reporting to the Customer Service Manager.

Key responsibilities

• Resolve customer issues and concerns efficiently
• Learn and stay up to date with products and services to improve the customer experience
• Help customers place orders accurately and on time, and track and process orders
• Foster strong, positive relationships to encourage loyalty and repeat business
• Provide excellent customer service by phone and email

Required profile

• Previous customer service or industry experience preferred, but not essential
• Ability to navigate computer systems to manage customer interactions and records
• Ability to analyse situations and think critically to find solutions
• Excellent verbal and written communication skills
• Ability to stay composed in a fast-paced environment and under pressure

What we offer

• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program supporting mental wellness
• Discounts for retail, insurance, gym and more
• Comprehensive training program

To apply, candidates submit their application through the "Apply Now" button on the listing.