Customer Service Representative

About the role

We are looking for a friendly and organised Customer Service Representative to join our team at Meir. You will assist customers with enquiries, orders and warranty claims, ensuring they feel valued and supported.

Key responsibilities

• Handle phone and email enquiries with clarity, warmth and care.
• Process orders accurately, keep customers updated and flag potential delivery issues.
• Manage warranty claims and keep customers informed throughout the process.
• Maintain accurate CRM and ERP records and coordinate with warehouse, sales and internal teams.
• Complete returns, credits and liaise with freight carriers as needed.

Required profile

• Warm, detail‑oriented and able to stay calm under pressure.
• Customer service experience, preferably in a product‑based business.
• Organised, accurate and capable of juggling priorities.
• Current driver’s licence and proactive attitude.
• Commitment to kindness, respect and ownership of outcomes.

What we offer

• Regular Monday‑to‑Friday hours with weekends free.
• Opportunity to work with an award‑winning range sold in 40+ countries.
• Support for products backed by a lifetime guarantee.
• Varied tasks ranging from order processing to warranty claims.