Customer Service Representative

About the role

Thule is expanding its presence in Australia and seeks a Customer Service Representative to support both B2B customers and end‑consumers. Based in Melbourne, you will act as a key point of contact, ensuring a seamless, high‑quality experience across every interaction with the Thule brand.

Key responsibilities

• Manage customer and consumer service interactions, including inquiries, orders, returns, claims, complaints and technical product questions.
• Maintain accurate customer and order data, monitor KPIs, share insights and contribute to continuous process improvements.
• Build strong relationships through proactive communication, product expertise and high‑level service, keeping customers informed throughout their journey.

Required profile

• Experience in customer service within a B2B environment.
• University studies in business, marketing or a related field.
• Comfortable working in a fast‑paced environment, managing multiple tasks and following issues to resolution.
• Fluent in English, both written and verbal, with strong problem‑solving abilities.

Required skills

• Experience with ERP systems.
• Proficiency in Salesforce or similar CRM tools.