Customer Service Consultant
carsales · Melbourne
Job description
About the role
As a Customer Service Consultant at carsales you will deliver high‑quality support across phone and email, helping customers navigate their buying and selling journeys. You will work in a fast‑paced environment and contribute to overall customer satisfaction and loyalty.
Key responsibilities
- Answer inbound customer queries via voice and digital channels.
- Assist with advert approvals, fraud identification, and related administrative tasks.
- Provide product support and help maintain day‑to‑day operations of the Success Team.
Required profile
- Strong computer literacy and ability to guide non‑technical users.
- Reliable with excellent time‑management skills.
- Empathetic, able to work well under pressure and handle multiple tasks.
Required skills
- Technical troubleshooting and problem‑solving.
- Basic proficiency with standard office software.
What we offer
- Flexible working arrangements, including part‑time options.
- 24 weeks paid parental leave for primary caregivers and additional family leave.
- Recognition as a Great Place to Work® and a family‑friendly workplace.
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Published 13 hours ago
Expires 1 month from now
4 views · 0 interested
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carsales
Melbourne