Customer Service Coordinator

About the role

A respected organisation is looking for an experienced Customer Service Officer to handle a high volume of inbound enquiries. As the first point of contact, you will respond to enquiries, provide information, resolve issues and ensure a positive customer experience. The position is full time and based in Brisbane.

Key responsibilities

• Manage a high volume of inbound customer calls
• Provide accurate information and timely resolution to enquiries
• Navigate multiple systems while maintaining call quality and accuracy
• Record and update customer information
• Escalate complex matters where required
• Deliver a consistently high level of customer service

Required profile

• Previous contact centre experience is essential
• Demonstrated experience handling high-volume inbound calls
• Ability to build rapport and manage challenging conversations
• Comfortable working in a fast-paced environment

Required skills

• Strong communication and active listening skills
• High attention to detail and data entry accuracy
• Problem-solving skills and ability to follow processes

What we offer

• Opportunity to work with a leading organisation in its field
• Supportive and collaborative team environment
• Comprehensive training provided
• Competitive salary package