Customer Service Consultant - Care Home

About the role

Bupa Aged Care Australia is looking for a Customer Service Consultant (Business Administrator) for its Care Home in Kyneton, Victoria. You will guide residents and families through the full "enquiries to arrivals" journey, from the first conversation to settling in, while also supporting the home's operations. You work alongside your fellow consultant, the General Manager and the Centralised Admissions team.

Key responsibilities

• Lead the resident placement journey: build community referral relationships, give tours, convert enquiries, coordinate admissions and support respite-to-permanent transitions
• Manage documentation and agreements for new residents
• Support the employee lifecycle: recruitment, onboarding, leave management and employee records
• Coordinate rosters in line with Enterprise Agreement requirements, budgets and workforce guidelines
• Process payroll, reconciliations and employee enquiries accurately and on time
• Deliver customer service to residents, families, employees, visitors and suppliers
• Provide administrative support: document management, mail, reporting, petty cash, receipts and banking
• Use the purchase-to-pay system to support budget adherence
• Gather and act on feedback for organisational initiatives, community events and continuous improvement

What we offer

• Five free telehealth GP appointments through Blua for you or your immediate family
• VIVA Happier & Healthier wellbeing program
• Career development and access to training and professional development
• Induction and buddy program
• Reward and recognition program

To apply, use the online application process, which includes pre-employment checks. The employer welcomes applicants from all backgrounds and offers reasonable adjustments during recruitment.