Consultant, Marketing Transformation

About the role

The Consultant, Marketing Transformation supports marketing and customer transformation engagements centred on operating model design, governance, process improvement and capability uplift. The consultant works with multidisciplinary teams to help clients improve how marketing functions operate across people, process, governance and enabling technology, contributing to client outcomes through research, analysis, documentation, workshop support and project deliverables.

Key responsibilities

• Support client engagements through research, analysis and documentation, including stakeholder interviews, workshops and discovery sessions
• Gather and organise information from multiple sources and document current-state processes, governance structures and operating models
• Develop presentations, reports and supporting materials, and contribute to problem solving and recommendations
• Deliver tasks within agreed timelines and quality expectations, maintaining project documentation, action logs, risks, issues and status updates
• Prepare workshop materials and meeting outputs, and collaborate with consulting, experience design, martech, technology and client teams
• Escalate risks, issues or dependencies and apply Credera methodologies, frameworks and delivery standards
• Support proposal development, reusable assets and knowledge sharing, and share lessons learned with peers

Required profile

• Early-career consulting, business analysis, marketing operations, project delivery or related experience
• Experience supporting projects, business initiatives or operational improvement preferred
• Bachelor's degree or equivalent professional experience
• Exposure to marketing, customer, digital or operational environments is advantageous

Required skills

• Understanding of business process improvement and organisational change concepts
• Analytical and problem-solving ability, strong attention to detail
• Proficiency in Microsoft PowerPoint, Excel and Word