Concierge - Bupa Optical Brisbane

About the role

Bupa Optical is looking for a part-time Concierge (about 24 hours per week) in Brisbane. The Concierge is the first point of contact for customers and acts as the central wayfinding specialist, connecting customers to the right service in the Health Insurance and Optical and Hearing business units. The role also helps customers adopt digital tools, self-service bookings and cross-referencing between the two units.

Key responsibilities

• Welcome, triage and direct customers based on their needs, and manage expectations about appointments and wait times.
• Identify customers who need extra support and guide them between business units without restarting their journey.
• Facilitate warm handovers between team members and support appointment coordination where required.
• Help customers use digital tools, mobile apps, online booking systems and self-service platforms, and educate them on available digital services.
• Maintain the presentation and readiness of customer-facing areas and capture customer insights and feedback.

Required profile

• Ability to deliver an exceptional first impression and welcome every customer.
• Working knowledge of both Optical and Health Insurance services.

What we offer

• A people-first culture focused on health, happiness and wellbeing.
• Career growth through ongoing learning and internal pathways.
• Benefits and discounts including health insurance, tech, fitness and lifestyle perks.