Community Lead

About the role

As Community Lead you will create an engaging, inclusive and useful online experience for MYOB’s customers and partners. You will manage conversations across the Community Forum and social channels, provide timely support, and turn community feedback into insights that improve the wider customer experience.

Key responsibilities

• Develop and deliver initiatives that grow participation and engagement across our online community.
• Be an active presence across the Community Forum and social channels, responding to questions, feedback and concerns.
• Moderate conversations to maintain a respectful, constructive and inclusive environment.
• Monitor public review platforms, track customer sentiment and provide thoughtful, personalised responses.
• Build stronger connections with customers and partners through community programs, promotions and virtual events.
• Turn community feedback and trends into clear insights and improvement opportunities for the business.
• Collaborate with Product, Customer Success, Marketing and other teams to align community initiatives with business priorities.

Required profile

• Experience managing, moderating or growing an online community, ideally within a technology or SaaS environment.
• A customer‑first mindset with empathy and judgement to handle a variety of questions and conversations.
• Strong written and verbal communication skills, adaptable to different audiences.
• Confidence working across community forums, social media, CRM or other digital engagement platforms.
• Strong organisation and prioritisation skills, able to manage multiple activities independently.
• Curious and analytical approach, using feedback and community metrics to identify trends and opportunities.
• Collaborative style and confidence to advocate for customers and partners across teams.

Required skills

• Community management and moderation.
• Social media engagement.
• CRM or digital engagement platform usage.

What we offer

• Flexible, hybrid workplace with centrally located offices for in‑person events.
• Financial assistance to set up a home office and corporate discounts.
• Wellbeing partnership with Sonder.
• Access to in‑house training, LinkedIn Learning, conferences and study assistance.
• Variety of leave options including additional purchased leave, parental, domestic‑violence, transgender, community, and study leave.
• Inclusive communities focused on Wellness, Belonging and the Planet.