Clinical Implementation Specialist

About the role

The Clinical Implementation Specialist will work directly with healthcare providers to configure, implement, and optimise Altera Digital Health solutions. This customer‑facing role bridges clinical expertise with technology to ensure successful system go‑lives and lasting improvements in care delivery.

Key responsibilities

• Deliver end‑to‑end implementation activities following Altera’s methodology, including system configuration and deployment across clinical and operational domains.
• Lead client workshops, discovery sessions, and solution design discussions, providing go‑live and activation support.
• Advise on workflow design and optimisation, translating customer requirements into practical system configurations.
• Act as a trusted advisor to clinical, operational and technical stakeholders, managing expectations throughout the project lifecycle.
• Identify and mitigate risks, issues and dependencies, and contribute to continuous improvement of implementation processes.

Required profile

• Minimum 5 + years of clinical experience in a hospital environment (e.g., nurse, pharmacist, allied health professional).
• Strong communication and stakeholder‑engagement skills in client‑facing settings.
• Experience working across multiple hospital departments or clinical areas.
• Ability to remain patient, structured and solution‑focused in complex environments.

Required skills

• Experience with Electronic Medical Records (EMR) systems.
• Familiarity with healthcare IT implementations or clinical systems.