Client Services Officer

About the role

Anglicare is looking for a Client Services Officer for its Nowra site, working within the Community Services team. You will be the welcoming first point of contact for people accessing services, providing professional reception and administrative support while helping create a calm, respectful and organised environment. Many people you meet may be experiencing crisis or complex needs.

Key responsibilities

• Welcome clients and visitors warmly and professionally, and respond to general enquiries.
• Help connect people with relevant Anglicare services.
• Communicate calmly and effectively with vulnerable clients, including those in crisis or with complex circumstances.
• Maintain confidentiality and manage sensitive client information, records and documentation.
• Support day-to-day site operations: sign-in processes, supplies, mail, contractors, rooms, equipment and maintenance requests.
• Provide general administrative support to the Site Operations Manager and onsite programs.
• Identify and escalate safety concerns while maintaining professional boundaries.
• Help identify ways to improve administration and the site's functioning.

Required profile

• Demonstrated experience in an administration and/or Client Services Officer role in a similar environment.
• Warm, organised and professional, able to make people feel welcome while keeping appropriate boundaries.
• Ability to listen, respond calmly and sensitively, and know when an issue needs escalation.
• Strong organisational skills and ability to manage competing priorities across multiple programs.
• Experience using CRM systems and Microsoft Teams.
• Ability to work collaboratively across programs and services.
• Must meet Anglicare's probity requirements, including a Police Check and a Working with Children Check.

What we offer

• Salary packaging of up to $15,900 of income tax-free, plus up to $2,650 for meals and entertainment.
• Ongoing professional development and training.
• Exclusive discounts to over 400 retailers.
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms.