Client Relationship Support Officer (Part-Time)

About the role

See Differently, a community service provider for people with vision loss, is looking for a part-time Client Relationship Support Officer to join its Client Services Team. The role is the first point of contact for clients, providing administrative, coordination and inbound enquiry support so clients can access the organisation's services smoothly. It complements the Client Relationship Partner, who focuses on client engagement, navigation, coordination and advocacy.

Key responsibilities

• Handle inbound enquiries by phone, email and at reception, giving courteous and timely information
• Triage enquiries and direct clients to the right team, program or service
• Provide basic information about services, including the appointment process and organisational pathways
• Maintain CRM data accuracy, enter client information and update records
• Prepare and organise client information, referral forms and internal records
• Support appointment coordination, including follow-up calls and confirmations
• Track tasks and follow-ups and ensure administrative steps are completed on time

Required profile

• Able to work 20 hours per week, 4 hours per day, Monday to Friday
• Certificate III Community Services or equivalent is essential
• NDIS Worker Clearance, Working With Children Clearance and completed NDIS Worker Orientation Module training
• Ability to understand and empathise with clients with a disability from all backgrounds and cultures
• Good report writing, record keeping and communication skills; open, honest and ethical

What we offer

• Competitive remuneration and salary packaging
• Professional development opportunities
• EAP, wellbeing and recognition incentives
• Paid parental leave