Client Manager - Cigna Healthcare

About the role

Cigna Healthcare, a division of The Cigna Group, is looking for a Client Manager in New South Wales. The role supports the transition of new business into the client management team, builds strategic partnerships and maintains client contracts, with business travel required.

Key responsibilities

• Partner with sales consultants for the implementation of new business and its transition into the client management team.
• Develop strategic relationships with key partners and understand clients' strategic business goals.
• Champion client needs while balancing business needs and developing solutions based on customers' strategic goals.
• Monitor service delivery execution and identify opportunities for improvement.
• Liaise with internal functions to drive financial results and achieve high customer satisfaction.
• Meet persistency goals and finalise the renewal of client contracts, defining the renewal strategy with the Client Management and Underwriting teams.
• Maintain records on SFDC for key accounts and manage clients in line with team procedures.
• Coordinate with regional service partners to enhance client-facing propositions and use global client relationships to identify growth opportunities.
• Provide subject matter expertise on healthcare and social security regulations for Australia and other markets.
• Lead research and development of new business opportunities and drive cross-sell activities with other Cigna offices.

Required profile

• University degree preferred.
• At least 2 years of experience in the insurance industry or strategic relationship management.
• Strong analytical skills and attention to detail.
• Excellent negotiation and interpersonal skills.
• Team player able to drive results through collaboration, with the ability to work independently to achieve business targets.