Client Account Manager (Remote)

About the role

Advanced Solutions International, a global software company serving not-for-profits and membership organisations, is looking for a Client Account Manager (CAM) based in Melbourne, Australia, working remotely. The CAM is accountable for the net revenue retention of assigned clients, including ASI Direct clients and those with relationships with Solution Providers, and must build strong relationships to prevent churn and spot new sales opportunities.

Key responsibilities

• Represent ASI products and services, using knowledge of the solutions and how they meet client needs.
• Build relationships with client executives and staff, selling and referring ASI solutions such as iMIS, TopClass, OpenWater and Clowder.
• Maintain regular contact with assigned clients mainly by phone, with at least one in-person meeting per year for larger clients.
• Prepare and run executive business reviews and check-ins, aligning client KPIs and reporting.
• Monitor product adoption and usage, collect client data and feedback, and analyse client health.
• Manage new or challenging clients, proactively identifying resources and referrals within ASI.
• Plan and execute client renewals to meet monthly, quarterly and annual sales quotas.
• Deliver revenue and gross margin targets for allocated clients and manage a pipeline of expansion deals.
• Support other Client Account Managers, especially during leave.

Required profile

• Bachelor's degree in a relevant field or equivalent experience.
• 3+ years of account management or sales experience in a similar industry, with proven success at or above targets (preferred).
• Thorough knowledge of ASI software products and their business benefits.
• Excellent interpersonal, verbal and written communication and presentation skills.
• Able to work independently and as part of a team, proactive and organised.

Required skills

• Sales management software and CRM proficiency.
• Problem-solving and persuasive communication.

What we offer

• Estimated base salary of $65,000 - $80,000 AUD plus variable compensation.
• Wellness benefits, flexible remote work, volunteer time off and an Employee Assistance Program.
• Professional growth and development opportunities.