Claims Consultant – Life Risk Disability

About the role

Join Zurich’s Australian Retirement Trust team as a Claims Consultant, delivering fair, timely and customer‑focused outcomes for life risk disability claims. You will work within a collaborative environment, supporting senior specialists and contributing to continuous improvement of the claims experience.

Key responsibilities

• Assess and manage a portfolio of life risk disability claims in line with policy requirements.
• Maintain effective oversight of claim workflows and portfolio performance.
• Ensure compliance with internal controls and regulatory obligations.
• Communicate proactively with clients, advisers, employers and other stakeholders.
• Build strong relationships with internal teams including rehabilitation, medical and reinsurance partners.

Required profile

• Demonstrated understanding of life insurance claims processes, including assessment and investigation.
• Ability to interpret policy terms and make clear, well‑reasoned decisions.
• Strong communication skills with experience engaging a variety of stakeholders.
• Customer‑focused mindset with a commitment to service excellence.
• Knowledge of insurance regulatory and legal frameworks.
• Relevant tertiary qualification or equivalent experience in a related field.

What we offer

• 5 weeks of annual leave plus 15 days personal/carer’s leave and family care benefits.
• Hybrid working arrangement – 3 days in the office, 2 days remote.
• AUD$500 wellbeing payment per year and a AUD$295 new‑starter e‑voucher for home‑office setup.
• Access to award‑winning training programs and global mobility opportunities.
• Inclusive, diverse teams and a commitment to sustainability and community impact.