City Manager - Sales & Operations

About the role

Splend is a rideshare vehicle ownership company focused on green mobility, transitioning its fleet to electric vehicles. As City Manager, you will run the day-to-day operations of the Perth hub and grow it directly, not just manage a team. You will lead a small team including a Vehicle Logistics Specialist and have dotted-line management of the Hub Sales Consultant.

Key responsibilities

• Manage and develop a team, including leading monthly 1:1s, coaching and on-the-job mentoring
• Drive new customer acquisition personally, prospecting, pitching and converting new drivers, while growing local revenue and data integrity for Western Australia
• Oversee the customer lifecycle: onboarding, car inspections, exchanges, terminations and escalations
• Identify and convert maintenance revenue opportunities across the PAYG fleet
• Manage daily, weekly and monthly reporting of the state's operation, with commentary on key metrics, action items and strategic initiatives
• Manage vehicle deliveries and logistics across Western Australia, identifying damage and charging it appropriately
• Maintain and maximise fleet utilisation in line with national Fleet team standards, minimising vehicle time off road at repairers

Required profile

• Proven hands-on sales experience with a track record of hitting or exceeding personal targets
• Prior experience managing an operational team in a B2C retail environment
• Experience in the rental car, fleet finance or fleet-related industry
• Proven experience in a fast-paced environment

Required skills

• Fleet management experience with a keen eye for data analytics
• Working knowledge of the on-demand economy and specifically Uber (preferred)