Case Manager - Youth Homelessness Support

About the role

MCM's Creating Connections program supports young people aged 16 to 25 who are homeless or at risk of homelessness in the Northwest and Inner South of metropolitan Melbourne. This full-time maximum term case management role sits in the Homelessness and Family Services Division and reports to the Team Leader Creating Connections. It focuses on helping young people stabilise and maintain tenancy by addressing their holistic support needs and barriers to housing.

Key responsibilities

• Support a caseload of young people through a healing-oriented, trauma-informed framework, using creative pathways to move them out of homelessness.
• Develop advanced case planning and crisis interventions, including risk assessments and safety plans, for young people with multiple and complex needs.
• Help young people explore and access sustainable accommodation options.
• Facilitate access to specialist services such as health, mental health, alcohol and other drugs (AOD) and therapeutic interventions.
• Manage time collaboratively with line management, set goals aligned with program priorities and implement care plans and service responses.
• Provide input on client progress and risk, contribute to process reviews and attend team meetings.

Required profile

• Bachelor degree or higher in social work, youth work or a related discipline.
• Demonstrated experience working with young people at risk of or experiencing homelessness, within a case management framework and in a trauma-informed way.
• Knowledge of the homelessness service system, current trends affecting at-risk young people, and the legislative requirements when working with them.
• Understanding of the Victorian Child Safe Standards and of the issues affecting young people and families at risk of reporting to Child Protection.
• Ability to build collaborative relationships with allied services, networks and stakeholders.

Required skills

• Communication, negotiation, interpersonal and conflict resolution skills.
• Strong administration skills and computer literacy; proficiency in Microsoft Office and client databases is desirable.

What we offer

• Salary packaging benefits.
• A supportive learning and development environment.
• A diverse, inclusive organisation with a culture of continuous improvement.

Applications close on 17 November 2026 (earlier closing possible); applicants should submit a resume and cover letter. Essential screening includes a national police check, Working with Children check, NDIS Worker Screening check or ability to obtain it, a Victorian driver's licence and right to work in Australia.