Victim Support Worker

About the role

The Department of Justice and Community Safety is recruiting a full-time, ongoing Victim Support Worker (grade VPS 3) based in Melbourne, working with people affected by crime and family violence. The role involves giving clear advice, assessing safety risks and connecting people with services, with a salary of $81,496 - $98,955 per year plus super.

Key responsibilities

• Answer calls, text messages and referrals from people affected by crime
• Provide clear, timely and sensitive information about support services and victim entitlements
• Complete family violence risk assessments and develop safety plans for male victims referred by Victoria Police
• Connect people with the right services and follow up to support their safety and wellbeing
• Keep accurate records and work with police and support services to improve outcomes for victims

Required profile

• Bachelor of Social Work or equivalent qualification meeting Victoria's mandatory requirements for specialist family violence workers
• MARAM Framework training, including risk assessment and identifying the predominant aggressor
• At least two years of paid experience in family violence services or working with victims of crime
• Strong knowledge of family violence, sexual assault and the support services available in Victoria

Required skills

• Experience with risk assessments, safety planning and trauma-informed support, including working with people in crisis
• Clear communication and problem-solving skills, with the ability to build trust and manage difficult conversations

Applicants apply through the online application form with a resume and covering letter; attachments can be uploaded in .doc.docx.pdf.txt or .rtf. Pre-employment checks may include national police checks and misconduct screening. Applications close 17 November 2026.