Banking Consultant – Contact Centre (Evening Shifts)

About the role

Suncorp Bank is looking for passionate, customer‑focused individuals to join its Contact Centre team as full‑time Banking Consultants. You will support customers across daytime and evening shifts, with rosters that can run until 10:30 PM, offering flexibility beyond the traditional 9‑to‑5 schedule while still providing a clear career path.

Key responsibilities

• Assist customers over the phone with a wide range of banking enquiries.
• Deliver clear, empathetic, and efficient service to build trust.
• Communicate solutions and resolve problems effectively.
• Collaborate with team members to achieve service targets.

Required profile

• Strong customer focus and communication skills.
• Willingness to learn and adapt to new processes.
• Basic confidence with technology.
• Resilience and a positive, team‑oriented attitude.
• Availability for evening and weekend shifts.

What we offer

• Hybrid working model – combine office presence with remote work.
• Comprehensive benefits and support resources to promote work‑life balance.
• Tools and technology that enable flexible work arrangements.
• Opportunities for growth across Suncorp Bank and the wider ANZ Group.
• An inclusive workplace that values diversity and mutual respect.