Assistant Manager - Front Office

About the role

Pullman Sydney Hyde Park, a 241-room Premium Hotel run by Accor, is looking for an Assistant Manager - Front Office. The hotel is next to Hyde Park and serves a mix of corporate and leisure guests, including event attendees such as Mardi Gras. The role involves overseeing the Front Office team and keeping the hotel running smoothly in the absence of Senior Management.

Key responsibilities

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and monitor team members with strong leadership that motivates the whole team.
• Ensure the hotel runs smoothly in the absence of Senior Management while providing a high level of customer service.
• Resolve guest complaints and challenges actively to reach a win-win outcome.
• Process and assist with guest check-in and check-out when needed.
• Respond to and coordinate emergency situations.

Required profile

• Relevant experience in the hotel industry.
• Guest-focused approach, able to stay flexible in a fast-paced environment.
• Able to adapt to change and find quick solutions to problems.
• Leadership qualities and willingness to help colleagues.
• Clear, confident written and verbal communication, with good communication across departments.
• Valid Responsible Service of Alcohol certificate and up-to-date First Aid training.
• Full working rights in Australia; visa sponsorship is not available.

Required skills

• Strong working knowledge of Opera / Opera Cloud.
• Working knowledge of Microsoft Outlook and Microsoft Office.

What we offer

• Career development opportunities within Accor.
• Access to Accor discounts and benefits worldwide.