Assistant Manager – Front Office

About the role

The Sebel Sydney Martin Place is looking for an enthusiastic Assistant Manager to support the Front Office team on a full‑time basis. You will help ensure smooth daily operations and deliver exceptional guest experiences.

Key responsibilities

• Assist and oversee day‑to‑day Front Office operations, including check‑in and check‑out processes.
• Supervise and motivate team members, stepping in for senior management when required.
• Handle guest complaints and resolve issues promptly to maintain high service standards.
• Coordinate emergency situations and ensure safety protocols are followed.

Required profile

• Relevant experience in the hotel industry, preferably in a supervisory or front‑office role.
• Strong customer‑service focus with the ability to work in a fast‑paced, changing environment.
• Excellent communication skills, both written and verbal.
• Availability to work a rotating roster of 38 hours per week, including mornings, evenings and overnight shifts.

Required skills

• Proficiency with Opera/Opera Cloud property management system.
• Strong working knowledge of Microsoft Outlook and Microsoft Office suite.

What we offer

• Opportunities to develop your career with Accor’s global hospitality network.
• Mentoring from experienced Accor professionals.
• Inclusive and diverse workplace culture.
• Flexibility to work your way and learn your way within the company.