Area Support Officer Blackwater

About the role

Central Highlands Regional Council is looking for a customer-focused, proactive Area Support Officer to join its Blackwater office. The role covers high-level administrative and customer service work for the day-to-day running of the area office, including helping with incoming enquiries in the busy contact centre. It serves both internal and external customers and provides general administration support to other departments.

Key responsibilities

• Handle general enquiries and resolve them for customers
• Answer and respond to high call volumes in the contact centre
• Provide general administration support to various departments

Required profile

• Customer-centred approach with experience resolving general enquiries
• Demonstrated high-level administration experience
• Ability to answer and respond to high call volumes
• Highly organised, able to prioritise and manage time efficiently
• Minimum of a Queensland C Class Provisional Driver's Licence
• Australian citizenship, permanent residency or a visa allowing permanent work in Australia

What we offer

• Salary of $91,618.46 to $99,418.99 per year (Stream A, Level 1.6-2), inclusive of superannuation and allowances
• Superannuation scheme and 5 weeks annual leave with 17.5% loading
• 19-day month, fortnightly wages and corporate uniform allocation
• Payroll deduction and salary sacrifice options, Employee Assistance Program

To apply, submit a cover letter and resume through the council's online application; applications close on Friday 6 November 2026 at 8am. Pre-employment checks include right to work, medical assessment, criminal history and reference and licence checks.