APS2 Production Support Officer

About the role

A full-time, 100% onsite APS2 Production Support Officer position in Melbourne CBD, advertised by Randstad. The role sits in an operational environment serving the Australian public, processing physical application materials and managing critical records so that files enter operational systems accurately and on time. The pay is $42.33 per hour plus super, with an ASAP start until April 2027. Australian citizenship is mandatory.

Key responsibilities

• Document digitisation and imaging: scan application forms, identity documents and photos, including cleaning and basic assessment of photo suitability
• Document separation and triage: sort and separate application batches, triage complex applications and manage misclassified items such as priority versus routine cases
• Quality assurance and verification: verify data, enhance images, check pre-print and authorise quality
• Exception handling and mail sorting: manage manual exceptions, re-scan files to improve output quality and sort incoming and outgoing mail
• Records management: store, archive and destroy records and accountable materials securely according to protocol

Required profile

• Attention to detail and accuracy when handling sensitive paperwork and verifying data
• Discretion and integrity when handling personal records
• Adaptability to varied, repetitive workflows and to shifting operational demands
• Resilience and a strong work ethic, taking ownership of individual outputs in a team
• Australian citizenship is mandatory

Required skills

• Practical comfort with standard hardware, software and desktop applications
• Comfort with imaging systems

The work involves physical tasks such as lifting, walking and standing for long periods alongside scanning and administration.