Administrator - Reception & Team Support

About the role

Cutcher & Neale, which merged with BBB Partners in July 2025, is looking for a proactive, people-focused Administrator for its Melbourne office. This is a hybrid role combining front-of-house client experience with hands-on administrative support within the Self-Managed Superannuation Fund (SMSF) team. You will be the first point of contact for clients, visitors and team members, while supporting the SMSF team so that workflows run smoothly and client deliverables are completed accurately and on time.

Key responsibilities

• Deliver a professional, welcoming front-of-house experience for clients, visitors and suppliers
• Manage incoming calls, emails and general enquiries with timely, accurate responses
• Support day-to-day office operations, including meeting room coordination, mail and office presentation
• Maintain reception, kitchen and shared spaces to a high standard
• Assist with general administrative support across the business as needed
• Support SMSF administration workflows, including document preparation and processing
• Scan, collate and upload client documentation into internal systems
• Prepare and send client correspondence and superannuation documentation
• Coordinate the distribution of client packages in digital and physical formats
• Maintain accurate records and support data-related processes
• Contribute to continuous improvement by streamlining processes and enhancing the client experience

Required profile

• Proactive, can-do attitude with a strong sense of ownership
• Excellent communication skills and a genuine passion for client service
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment
• Collaborative approach and willingness to support team members across different teams
• Previous experience in reception, administration or client service roles is highly regarded but not essential
• An interest in financial services or superannuation, with a willingness to learn

Required skills

• Confidence using Microsoft Office and working across multiple systems
• Familiarity with systems such as XPM, FYI or Annature is highly regarded but not essential